ABSOLUTE PATHETHIC CUSTOMER SERVICE

Had my account double debited in January,I requested a refund on my account,sent an email and recieved this ref no EC-28VG-1CSKF2. I JUST SPOKE TO THE MOST UNHELPFUL CALL CENTER AGENT BY THE NAME OF SAMKELO.PLEASE LISTEN TO THE CALL.ADVISOR WAS CLUELESS AS TO WHAT IS HAPPENING ON MY ACCOUNT.ASKED ME TO SEND ANOTHER EMAIL TO REQUEST MY REFUND AND EVEN HAD THE AUDACITY TO TELL ME HE CANNOT ASSIST ME ANY FUTHER,BY FAR THE WORST CALL CENTER ADVISOR I SPOKEN TO ACROSS ALL CALL CENTERS,I GUESS WHEN YOU THE ROLEPLAYER IN THE CELL PHONE INDUSTRY YOU CAN TREAT YOUR CLIENTS THAT THEY ARE NOT IMPORTANT