Absolute ******* of a business with exceptionally poor customer service

Absolute ******* of a business with exceptionally poor customer service. I called vodacom multiple time because of an issue of my home internet, which was eventually after about a month of up and down been resolved, but vodacom decided to block my cell number because i called them too many times, i have asked vodacom to unblock my number 3 times and still nothing has been done to unblock it so that i may call their toll free numbers, now each time i call vodacom i am being charged standrd rates. The next problem is that i upgraded one of my numbers and had sent it back with 14 days as part of their cooling off period un-opend and un-used. Now when i try to upgrade that number they say i need to wait until month end before i can upgrade because that reverse will only be done at the end of the month, but this was not communicated to me. So now when i aksed them to send me back the phone i had sent back and keep the upgrade as it they tell me that can also only happen at the end of the month once the reversal has been completed. How pathetic is this company that they cannot apply the most basic of request. Close the reversal so that i may upgrade immediately since the device has already been return, or send me back the phone i have returned and keep the contract open, but none of this can be done by Vodacom. Absolute nonsense that each time you speak to anyone that say they cannot assist you and that there is NO WAY to help me. Even asking for a Team leader to call me was a hassle.