AW
Anthony W

1 reviews | Active since Nov 2018

04 Nov 2018, 18:16

Absolute non-existent service from Vodacom direct telephonic sales department

WARNING:

I just recently found this out the hard way. Please, I beg whoever is reading this, DO NOT *EVER* try to take out a contract with Vodacom over the phone, ever! Thina and co. at direct telephonic sales are the most useless and grossly *********** people to walk the earth, nevermind to actually have a job which quite frankly, they do not deserve! Not ONCE did they call me back when they said they would, and when you try and tell them what they've done wrong or they just don't like what you have to say, your call is suddenly cut! My contract was declined for no reason and with no consultation with me, and I only found this out after wasting much airtime (and time) continually calling THEM to follow up and get information out of them, all whilst being transferred by one *********** to the next to the next ad nauseum. In the end they did not even have the courtesy or s****set to cancel my contract even when I asked them to. Vodacoms one and only saving grace was the very good value for money in-store special I got in Harrismith and the assistance I got with setting this contract up

For the rest of you, the customer is stone last in anything and everything you do. Hang your heads in shame you utter trash!!

0
Replies (2)
Vodacom
Vodacom's reply05 Nov 2018, 06:19
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply12 Nov 2018, 13:00
Official
 
Dear Customer, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per discussion, you have advised accordingly.
 
Regards 
Consumer Website Team