Absolute no response from Vodacom

I have logged 2 reports on HelloPeter pertaining to the same matter - the first one January, and then, due to a lack of response, another one on 8 February. AGAIN, ABSOLUTE lack of response from Vodacom. It's quite shocking. Despite various emails and requests for feedback from the Vodacom consultant, Moddy Kwaaiman, who works with this, I have not received any feedback. On 8 February Vodacom confirmed that 2 numbers were opened against my account without my authorization, and that an upgrade was done against an existing number of mine without my authorization. However, up until today, more than a month later, those numbers have not been removed from my name, despite promises from Vodacom that they will remove those transactions. <br> All that Vodacom does when one post on HelloPeter is to supply a standardized reply, and then they do nothing futher.<br> Also, the money deducted from my account as a result of these unauthorized transactions amounts to more than R8 000, and Vodacom does not provide any feedback at all regarding when it will be refunded, despite them telling me on various occassions that it will be refunded.