ABSOLUTE LACK OF COMPETENCE/CUSTOMER SERVICE

What does one do when Vodacom activates a new line on your account, instead of registering an online upgrade, and after 9 weeks it is still not rectified? That after dozens of live chats/telephone calls with numerous consultants in various departments, and all I hear is : we apologize for your inconvenience, please be patient, it has been escalated. NO, I DON'T HAVE AN OUNCE OF PATIENCE WITH THIS SITUATION ANYMORE! Somewhere someone has to sit down behind his/her desk, and do a few entries, THAT IS ALL THAT NEEDS TO BE DONE?! Currently my account shows an "arrears" amount of over R3600 due to this wrong activation, which stops me from upgrading, and my existing contract expires today. I am called twice daily to tell me my account is in arrears. If this influence my credit rating at any credit bureau, all hell is going to break loose! How difficult can it be or how much time do you need to delete or journal a wrong activation, to clear my account?! I was just now told by a consultant that there is already 3 x escalations regarding this.... exactly!! 3 x escalations and STILL nothing is done about it?! So who isn't doing his/her work?? I have been happy with Vodacom for 12 odd years, but right now I am telling everyone I know about this absolute lack of competence and customer service. There is no use everyone is utmost friendly and understanding on the phone, but when the phone is put down, NOTHING FURTHER EXPIRES TO RECTIFY A SIMPLE PROBLEM?!