1 reviews | Active since Sept 2016

05 Sept 2016, 15:09

Absolute incompetence

<p>I contacted Vodacom to report a problem with having no signal at home. This affects me and persons at my place but works when not at home. Nthabiseng informed me that I must log 4 different numbers for the fault to be checked. I informed Nthabiseng several times I only have the one number. After several back and forth Nthabiseng hangs up on me without resolving the issue or logging the fault. This must be repaired and I will not pay until it is or I will simply move to another network. </p>

0
Replies (2)
Vodacom
Vodacom's reply05 Sept 2016, 15:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Sept 2016, 09:01
Official

Dear Client.

Please accept my sincere apology for the service received. I escalated the matter to the Network Team in order to investigate further. They will contact you with feedback.

Kind regards

Vodacom Consumer Website Team

Best regards,