Absolute incompetence
<p>I contacted Vodacom to report a problem with having no signal at home. This affects me and persons at my place but works when not at home. Nthabiseng informed me that I must log 4 different numbers for the fault to be checked. I informed Nthabiseng several times I only have the one number. After several back and forth Nthabiseng hangs up on me without resolving the issue or logging the fault. This must be repaired and I will not pay until it is or I will simply move to another network. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Client.
Please accept my sincere apology for the service received. I escalated the matter to the Network Team in order to investigate further. They will contact you with feedback.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client.
Please accept my sincere apology for the service received. I escalated the matter to the Network Team in order to investigate further. They will contact you with feedback.
Kind regards
Vodacom Consumer Website Team
Best regards,
