Absolute incompetence

I am shocked by the lack of quality control in the repairs department with Vodacom.<br> <br> 9 days ago I had to book my phone, Sony Z3, in for repairs as I was having problems with the battery pack.<br> <br> Today I was told that the phone was ready for collection. When I arrived at the repairs centre in Vodaworld Midrand all I encountered was stupidity, incompetence and a great lack of Service.<br> <br> When my ticket was announced (after 45min of waiting) I went to counter 11 and was not even greeted by the person. She didnt say anything at all. Just stared at me. I then told her I am here to collect my phone. Still no reply. She grabbed my Job Form out of my hand and continued to type. I sat in silence with this lady for 20min waiting for my phone. When I got the phone it was not even put together correctly. Your repairs dep. didnt bother to check that the phone is completely closed up as the back side of the phone was open, exposing all of its inner workings. Unacceptable.<br> <br> I called the manager and was told to re-book the phone so it can be sent back. <br> <br> The person that i was given off didnt bother saying anything, when I was told to sign papers he couldnt explain what they were for.<br> <br> UNACCEPTABLE!!!!