Absolute incompetence
I have been attempting to upgrade one of my numbers with Vodacom, but all I get is there is an admin lock on that account for over 3 weeks now. Escalation after escalation. I actually am so upset that I want to cancel that account, but I get told I can't even do that!! Vodacom my contract is over and I no longer want to upgrade, you are in breach of put agreement, please just cancel my account. Eventually I will be migrating all of my accounts to another service provider once my contract period expires. I'm done!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
24 Nov 2017, 15:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Nov 2017, 15:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Nov 2017, 15:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Nov 2017, 15:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
28 Nov 2017, 21:525 days and no response. Clearly my business and concerns is not important to Vodacom. You are making my decision to move to another service provider so much easier.
's update28 Nov 2017, 21:52
Reviewer Update
5 days and no response. Clearly my business and concerns is not important to Vodacom. You are making my decision to move to another service provider so much easier.
Vodacom's replyOfficial
03 Jan 2018, 08:43Good Day Tasneem Cassiem,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved.
Regards
RO
Best regards,
Vodacom's reply03 Jan 2018, 08:43
Official
Good Day Tasneem Cassiem,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved.
Regards
RO
Best regards,