CS
Charlotte S
1 reviews | Active since Jul 2019
01 Jun 2021, 14:29
Absolute dismal service after being loyal for years
I have been a client for 20 years and in the 24th May someone decided to change me over to pay as you go without my knowledge or consent. I am now trying to sort out the mess but cannot get hold of the call Centre today and the person j spoke to last night said it would be resolved but I am still waiting. Not sure when this became my problem but now I am spending hours trying to sort out!
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Vodacom's replyOfficial
02 Jun 2021, 07:29Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jun 2021, 07:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CS
Charlotte S's updateReviewer Update
02 Jun 2021, 19:04It is not just as simple as that, yes the contract was fixed by one of your exceptional employees (Mxolisi) but do you know that by the time I got to him I was in floods of tears and had spent hours trying to get someone to speak to me! After twenty years of service, never missing a payment, I deserve more! I want to know why the contract was moved to prepaid without my consent plus I want my international roaming reinstated, plus I deserve an apology!
CS
Charlotte S's update02 Jun 2021, 19:04
Reviewer Update
It is not just as simple as that, yes the contract was fixed by one of your exceptional employees (Mxolisi) but do you know that by the time I got to him I was in floods of tears and had spent hours trying to get someone to speak to me! After twenty years of service, never missing a payment, I deserve more! I want to know why the contract was moved to prepaid without my consent plus I want my international roaming reinstated, plus I deserve an apology!