Absolute disgusting service

Please note that I am extremely extremely angry at this point of time with the service that I have received from Vodacom I have upgraded a device on the 21/07/2021 and an incorrect device was actually order now when I asked to return the device and get a get new this never happened To date I’m sitting with the device which I am not willing to pay for. I called within 3 working day after receiving the device because I am not happy with the device After receiving the wrong device I still contemplated of keeping it to avoid the come backs and billing errors and then this device is not even a 5 g phone I called in to return the device on the 26th of July, 29th of July, 4th August and again now on the 12th August i called again now 16/08/2021. Spoke to Salome, Deveshree and then Delene those are all the names i can remember notes was suppose to be on the system but no notes was made to date. KINDLY NOTE THAT I WILL NOT PAY FOR A DEVICE THAT I DON’T NOT WANT IF THIS DEVICE IS NOT GOING TO BE PICKED UP I WILL THEN DROP IT OFF AT A STORE AND CANCEL ALL MY CONTRACTS INCLUDING MY FAMILIES CONTRACT WITH VODACOM(OVER 50 CONTRACTS) THE SERVICE WE RECIEVE FROM VODACOM IS DISGUSTING. I WANT THIS ISSUE TO BE SORTED OUT BY THE END OF THIS WEEK IF NOT I WILL GO TO SOCIAL MEDIA, ALL CHANNELS OF COMMUICATION AND HELLO PETER YOUR CUSTOMER CARE AND SERVICE IS WORSE THAN EVER AND WORSE IS ACTUALLY DESCRIBING IT LIGHTLY