ABSOLUTE DISGUSTING AND INFURIATING

I have now called 3 times to have a refund done and allocated. i am being charged by vodacom for charges if did not agree to for a new line (wifi router) i was told there would be no sim and connection, no admin fee, and only will pay pro rata from the day i recieved the device, this is not the case. i was now again this month charged the incorrect amount of R270 when i agreed to R199. i have called and spoken now to 3 people and told them to pull the tapes of when i spoke to the gentleman and agreed to the contract. i DONOT want a credit on my vodacom account i want the money in my bank account. Vodcom were quick to debit my account with incorrect charges so i want this where they took it form. People work on a budge so how do you just take money. ABSOLUTELY DISGUSTED, FRUSTRATED AND JUST HAD ENOUGH.