Absolute **** customer service

From bad to absolutely ****! Customer service is not something this company can do nor should they offer any further service to the public. They should just close their doors. From double billing to no customer service on upgrade to complete incompetence when it comes to accounts, this place has no idea what it is doing! Logged a ticket for a failed upgrade on the 8th of march, it is now the 16th with no feedback on the ticket and the ticked just gets closed. Phoned in for cancelation on the 15th for the contract, apparently their debit order did not go through and the account is frozen. No bother in trying to notify the customer ether... Make a payment a few minutes later and got told to phone back in an hour and then the account will be unfrozen and the cancelation can be completed. 3 hours later account still frozen, phone in the next day, account still frozen. Speak to the accounts team again, oh we see your payment, we have unfrozen the account, please call back in 4 hours and you can complete the cancelation, 7 hours later account still frozen and can for the love of God not get rid of this useless ****ing company! Go to any other service provider do not use Vodacom!