Absolute chaos... circus...pathetic service!!!

Absolute chaos... circus...pathetic service!!!

Today, its been 1 Month and a week ago that my phone got ******, I phoned Vodacom on the 20th February 2019 to report my phone as ****** and to lock my sim and blacklist my phone, after which Vodacom advised that I am due for an upgrade anyway so they will assist me via telephone and also request for a sim swop etc. Initially, that was very nice of them, so the upgrade was done and the sim swop requested to be delivered with the new phone.

After numerous phone calls and failure from RAM COURIERS to deliver same (I was at a funeral on the day of delivery as RAM couldn't give me a specific time... never the less , the phone got send back to Vodacom to be rescheduled for delivery. I phoned Vodacom on the same day after the funeral to explain the situation.... 2 weeks later and yet again no communication from Vodacom , I phoned again and was advised that the parcel is still at Vodacom but has not yet been escalated to be resend. I have spoken to quite a few people in the customer care department, cause there is absolutely NO WAY to speak to the same person that helped you from day one and every person has a different story !!!

So eventually after several attempts, the parcel was delivered (1 Month later) WITHOUT THE SIM CARD.... still useless without my sim card, yet again I phoned Vodacom explaining the situation and they advised that the Sim card got lost in transit somewhere in between... I have to buy a new contract sim and do a sim swop telephonicly. I brought a new sim on Friday the 22/03/2019 and 1hour 45min later on the phone with Vodacom trying to get the sim swop done, Vodacom advised that it will take 24hrs for thew swop to take effect. in the meantime RAM phoned (whilst still on my way back from buying the new simcard) to deliver the initial simcard that "Got lost in transit" obviously I was unavailable for them to deliver, and I advised that it is not necessary i have just brought a new simcard and phoned Vodacom for the sim swop........ Its been 4 days after I have done the sim swop and I am still not active!!!!!!!!!

Hours on the phone again this morning with Vodacom, and apparently now I need the original sim card that was issued on the date of the upgrade (the one that got lost in transit and then found by RAM etc.......) NO SOLUTION!!!! I am at my wits end!!!!

It's been a Month and a week now without a phone and not even to talk about the inconvenience caused during this period and to top it all the *********** staff and a MASSIVE LACK OF COMMUNICATION @ Vodacom........ Now another question raises...will I have to pay for my contract this month as we are almost at the end of another month (and vodacom will debt my account for a phone and contract that I couldn't even enjoy or use!)

UNSATISFIED CLIENT :( !!!!!