CF
Caeleigh F
1 reviews | Active since Jul 2023
15 Aug 2023, 08:20
Absolute ****
It is quite exceptional how truly terrible it is to deal with Vodacom.
After 2 years of paying off my phone contract, they have consistently messed around with my debit orders and have now TWICE debited double amounts off my account without paying me back. My phone contract was fully paid, but they continue to debit DOUBLE debit orders.
Absolutely appalling the way they conduct business and I hope that nobody supports them.
If you try go into an office to resolve the issue, you Will deal with someone incredibly rude and patronising who won’t even assist you.
Absolutely terrible experience and I hope nobody else has to deal with them.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
15 Aug 2023, 09:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Aug 2023, 09:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CF
Caeleigh F's updateReviewer Update
15 Aug 2023, 14:12Vodacom customer care is no help.
Patronising and rude.
The best thing a person can do is avoid the company.
Patronising and rude.
The best thing a person can do is avoid the company.
CF
Caeleigh F's update15 Aug 2023, 14:12
Reviewer Update
Vodacom customer care is no help.
Patronising and rude.
The best thing a person can do is avoid the company.
Patronising and rude.
The best thing a person can do is avoid the company.
