SV
Shaldin V

1 reviews | Active since Nov 2016

14 Dec 2022, 09:26

Absolute Bad Services In General!

I’ve never met a more useless company than Vodacom! Their customer service is pathetic. I regret joining Vodacom every single day, I will definitely be moving to another provider that looks after their customers. This is not my first bad experience with Vodacom, from phoning the call centre to visiting a branch the service is bad not to mention the arrogance the staff has.

Never in my life have I heard that if you buy something at a Vodacom Shop in North-West that you cannot exchange it at another Vodacom shop in Gauteng because their stock won’t balance and that each Vodacom Branch is independently owned. Both shops in New Market might as well close down!

I didn’t want my money back I just wanted to change it for something else. You can take your business and stuff it where the sun isn’t shining!

0
Replies (2)
Vodacom
Vodacom's reply14 Dec 2022, 10:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply14 Dec 2022, 10:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
Please note,  stores are franchised and stock is purchased accordingly.   Regards Consumer Website Team

Best regards,