JV
Jacques V
1 reviews | Active since Mar 2017
10 Aug 2023, 11:31
Absolute appalling day light *******!!
I cancelled my home wifi during the cool down period in April. 4 months later debit orders are going off my account but I get no service from Vodacom. Last month I finally got through to them with promises that it is being investigated with no feedback. It is always great to see how giant corporations are very good at taking money but very bad at providing solutions and actually providing the service. I will never get a contract at Vodacom again as long as I live.
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Replies (2)
Vodacom's replyOfficial
10 Aug 2023, 12:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Aug 2023, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Aug 2023, 07:17Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The query has been escalated to the relevant department and based on the feedback received, the device has been collected the application / line reversed and cancelled. The credits have been passed on the Vodacom account.
We've sent you an updated statement which is reflecting the credits passed and the amounts owing.
Regards Consumer Website Team
We've sent you an updated statement which is reflecting the credits passed and the amounts owing.
Regards Consumer Website Team
Best regards,
Vodacom's reply16 Aug 2023, 07:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The query has been escalated to the relevant department and based on the feedback received, the device has been collected the application / line reversed and cancelled. The credits have been passed on the Vodacom account.
We've sent you an updated statement which is reflecting the credits passed and the amounts owing.
Regards Consumer Website Team
We've sent you an updated statement which is reflecting the credits passed and the amounts owing.
Regards Consumer Website Team
Best regards,