KP
Kelvin P

1 reviews | Active since Apr 2013

06 Feb 2026, 11:05

absolute *******

Absolute ******* , Vodacom. I went to do an upgrade in December at mall of Africa, I was told I need to pay the remaining 3 months handset installments which I did, I was told as of January 2026 I will be billed only for the new contract and handset. New bill arrived ,charged double for my handset , January bill double charged again. No one with half a brain can rectify this , you are a disgrace and thieving ******* brand , I am now putting a stop on this debit, I have all the bills all the correspondence with the lady at mall of Africa who was logging this requests and still get double charged. Disgusting isn't the word for this pathic excuses of a service povider

0
Replies (1)
Vodacom
Vodacom's reply06 Feb 2026, 12:54
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team