mB
myburgh B
1 reviews | Active since Apr 2012
20 Aug 2020, 09:36
ABSENCE OF ANY SERVICE
I AM STILL AWAITING A RESOLUTION TO MY PROBLEM OF NOT BEING ABLE TO USE THE MYVODACOM APP!!!! I HAVE JUST RECEIVED AN SMS TO TELL ME THE THE QUERY HAS BEEN RESOLVED AND NOW CLOSED. IT WOULD APPEAR THE TERM “CUSTOMER CARE” IS A FALLACY AS WHAT I HAVE EXPERIENCED IS DEFINITELY NOTHING. I JUST KEEP GETTING MESSAGES SAYING THAT “Kindly be advised that I have escalated your query to the technical team.” AND THAT I WILL BE CONTACTED WITHIN 24-48 HOURS!!!!!!!!!!!!!!!!!!
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Vodacom's replyOfficial
20 Aug 2020, 10:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Aug 2020, 10:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team