abselute terroble service
<p>The service i recieved from a daniel or danie was terroble.</p> <p> </p> <p>I went there on black friday due to the multiple specials that was given.</p> <p>Firstly i was misinformed about the package that i was migrated to.</p> <p>Secondly the deal i was offered was offered a package that included a tv.</p> <p>Thirdly i also had to wait for the phone due to stock availibility at the store.</p> <p>I later on realised that i was incorrectly billed by vodacom with the subscription fee not just charghed wrongly but twice(bothe of diffrent amounts)</p> <p>I also still have not yet received the tv after multiple calls and conversations i have not gotten anny further except for the consultant who keeps on making promises and not delivering any results.</p> <p> </p> <p>He even went as far as to offering to pay me(half of the tv`s value)and in installments over a period of two months as he did not process the deal on the correct date(wich means that samsung is not honouring the deal of the tv.</p> <p> </p> <p>Now i am paying for a deal where i am not getting a tv even tough the package that i took includes it in the deal even tough it was just for that day.i now am getting bills that is incorrectly marked and i am not receiving any joy whatsoever from the branch or franchise.</p> <p> </p> <p>Me and my kids have called and the mannager is almost always bussy.</p> <p> </p> <p>I want to be migrated back to my previous package and i want to have the tv that was promised.</p> <p>I am not willing to pay my account until this is resolved to my exact wishes,tv received and migrated back to my package.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
