1 reviews | Active since Oct 2016

30 Jan 2017, 19:40

abselute terroble service

<p>The service i recieved from a daniel or danie was terroble.</p> <p> </p> <p>I went there on black friday due to the multiple specials that was given.</p> <p>Firstly i was misinformed about the package that i was migrated to.</p> <p>Secondly the deal i was offered was offered a package that included a tv.</p> <p>Thirdly i also had to wait for the phone due to stock availibility at the store.</p> <p>I later on realised that i was incorrectly billed by vodacom with the subscription fee not just charghed wrongly but twice(bothe of diffrent amounts)</p> <p>I also still have not yet received the tv after multiple calls and conversations i have not gotten anny further except for the consultant who keeps on making promises and not delivering any results.</p> <p> </p> <p>He even went as far as to offering to pay me(half of the tv`s value)and in installments over a period of two months as he did not process the deal on the correct date(wich means that samsung is not honouring the deal of the tv.</p> <p> </p> <p>Now i am paying for a deal where i am not getting a tv even tough the package that i took includes it in the deal even tough it was just for that day.i now am getting bills that is incorrectly marked and i am not receiving any joy whatsoever from the branch or franchise.</p> <p> </p> <p>Me and my kids have called and the mannager is almost always bussy.</p> <p> </p> <p>I want to be migrated back to my previous package and i want to have the tv that was promised.</p> <p>I am not willing to pay my account until this is resolved to my exact wishes,tv received and migrated back to my package.</p>

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Replies (1)
Vodacom
Vodacom's reply31 Jan 2017, 06:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

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Vodacom Consumer Website Team