ABSALUTELY DISSAPPOINTED!!!!

ABSOLUTELY DISAPPOINTED IN VODACOM CUSTOMER CARE AND ACCOUNTS DEPARTMENT! I STARTED USING MY HUSBANDS BLACKBERRY Z3 AND RECEIVED A SMS VODACOM BALANCE NOTIFICATION. FOR YOUR INFORMATION ACCOUNT NR I*** ACCOUNT BALANCE HAS NOW REACHED 50% AFTERWHICH I TRIED PURCHASING EXTRA 3GB DATA AS A TOPUP FROM *111# AS I BELIEVED IT WOULD HAVE BEEN DEDUCTED FROM MY AIRTIME BALANCE. THIS WEEKEND I RECEIVED AN SMS FROM VODACOM \VODACOM BALANCE NOTIFICATION. FOR YOUR INFORMATION MANATORY ACCOUNT LIMITREACHED - SUBSCRIBERS SOFTLOCKED". WHEN I CHECKED THIS MORNING ON THE WEBSITE I SAW THAT I HAVE ERRONOUSLY ACTIVATED 3GB MI MONTH TO MONTH - TOP UP MARCH R299 AND 3GB MI MONTH TO MONTH - TOP UP OF R160.18 . WHEN I PHONED TO GET THIS RECTIFIED I WAS TOLD FIRSTLY BY CUSTOMER CARE THAT I NEED TO SPEAK TO ACCOUNTS DEPARTMENT WHO TOLD ME THAT THEY CANNOT CANCELL THE TRANSACTIONS - CUSTOMER CARE MUST. CUSTOMER CARE THEN SAYS THAT I MUST PAY HALF OF THE ACCOUNT (WHICH IS DUE 27 MARCH 2015) TO ENABLE ACCOUNTS DEPARTMENT TO CANCEL THE SOFTLOCK AND THEN CUSTOMER CARE CAN MAYBE CANCEL THE ERRONOUS TRANSACTIONS - WHICH WOULD MEAN THAT I HAVE TO PAY THE 2X 3GIG TRANSACTIONS TO GET THEM CANCELLED. I DON'T HAVE """