Above average service - Vodacom - Mr. Pragasen Narasimulu

To whom it may concern:

Generally speaking, extremity reviews of either 5 stars or 1 star are often times based on the person posting the comment echoing emotion based sentiment which in turn deprives persons reading the review the opportunity to interrogate the facts & therefore extract the core information pertinent to their decision making.

From my end I don’t write reviews frequently unless there are exceptional cases on either extremity of services, in which case I seek to anchor the review with accurate information.

Having said that I can confirm in no uncertain terms that the 5 star review I gratefully record for Mr. Pragasen Narasimulu is well deserved based on factual information as opposed to merely my opinion.

I had the pleasure of placing an order for Vodacom business internet & approached the process with some degree of trepidation based on the conventional client services one has come to expect from the supply chain in recent years. It was refreshing to engage with Pragasen across numerous facets, to name a few of the most important tenets in my opinion.

He engages in a highly professional, courteous & inter-personal manner. This is since he doesn’t refer to the client in a generic manner eg. Mr. or sir. He identifies the caller by first name basis & seeks to maintain personal rapport with the caller through the engagement. Further to this he keeps the client in the loop from inception of the sign-up through to conclusion of the transaction. It is greatly appreciated that he also exhibited stringent adherence to commitments made whereby he sought to follow up & call back with feedback as the situation deemed it necessary.

I would highly recommend that anyone in the market for fixed LTE or other mobile services seeking to experience turn-key, above average service levels engage with this gentleman. He can be reached on *** at the Vodacom client centre or E-mail: ***

I have been a client on the Vodacom network in both my personal & business capacities in excess of 20 years with unwavering commitment when other networks call me with "lucrative" offers for migration to an alternate service. I am glad to report this has proven to be a sound decision since Vodacom has maintained their commitment to client service excellence in the form of their current offering with business fixed LTE.

Anyone seeking to deploy fixed LTE for your business should conduct a due diligence study of their value proposition as opposed to other products currently offered in the market. You will no doubt be positively surprised across a series of deliverables viz. the product offering including router, client service, data allocation & off course, price.

The offer ends March 2020 from what I was made to understand so there is a limited window for individuals wishing to capitalize on the shared value which can be gained from engaging with Vodacom on these deals, perhaps with assistance by Mr. Pragasen Narasimulu if you should reach him at the client division.

I wish to record that I have no affiliation to Vodacom & this review is detailed on my own free will in both my personal & business capacity with no form of remuneration or any other incentive from Vodacom.

I merely sought to call to the attention information which will prove beneficial to individuals who are currently conducting due diligence studies should you have identified a stop gap in your business which necessitates procurement of fixed LTE.

Kind Regards Des Govender