Above 850mb ******,customer care line that doesn't work, *********** staff members who follow up nonsense and send stupid smses

Well I don't even know where to start, I have been on this battle from Monday 9/10/2017 morning 7.30am about something that should have not even happened

On 8/10/2017 morning I checked my balance it was approximately +-850Mb of my own purchased data earlier on in the month I had purchased 1Gig of data it costs R149 I also had about R13 airtime

Vodacom had this Meg a day promotion of getting 1Gig to use for videos on Sunday it also expires Sunday 23h59 if you have not depleted already you usually qualify for this by having purchased 100mb or more I claimed it on my Vodacom app, it came through smses are sent with a link you log in through there to gain access to the promised free videos on YouTube etc I did, but I'm a very particular person I'm thorough about most things so you can imagine I check as I use if Time how much I've used of the free gig for videos, I also use my smartphone to monitor my data use its very accurate I don't have apps on my smartphone that eat at my data or airtime when not opened, the app that constantly in use is Whatsapp and it would never use a 850mb in one day Moving on I last used the my Meg a day free link just after 22h00 but I was abruptly interrupted as I could no longer access the internet at all, all balances gone even my own this all happened before 23h00 so this happens in a space of a few minutes,

In total dat used of my Meg free data 1gig was 694mb meaning I had not depleted it I checked, but now where has my airtime and data disappeared to? They can't answer that and they still have not refunded me, it's been 4days, why? Because you guys are a big company and I'm a nobody who has only purchased1gig with 149, we'll let me tell you something I work hard for that money, losing me as a customer won't mean anything to you, but guess what I will tell all my friends, family, colleagues about you, what am I being loyal for? I'm now forced to use money I did not budget for to buy data and send your customer care an email I did. That Monday but still no resolution, there is no response on Facebook, I will try Twitter now Oh yes please as a big Network, do something about your customer care line I have been calling since Monday 9/10/2017 no avail, it always says high number of volumes then cuts we can't get through to an agent, those self help voice promos dont help if our airtime and data was ****** by you I want my refund, because you owe me, I'm sure you busy trying to find a Gap on why my data was taken, we'll guess what, it expires after 30days if purchase, so don't try me, oh yes before you as me again if I keep my mobile data open, Yes as always nothing new, because I don't have unnecessary apps on my phone

My reference Number is S4-OYA1E-E8R7W. I got when I spoke to your agent Justin on Monday but clearly he wasn't listening because the sms I got yesterday from you guys of the outcome, is that my meg a day expiresd midnight,I'm totally aware of that, that wasn't my problem, my problem was you taking my own data and airtime, not your stupid freebies