About to lose my home loan due to your incompetency

<p>Most shocking service I have ever received from a service provider. We are in the process of applying for a home loan and it was picked up that my Vodacom contract is still active, this contract was cancelled in February 2017 and I paid the full settlement to Vodacom. All I needed from Vodacom was a letter stating that the contract was paid up and that I no longer have a contract with Vodacom, first of all your IVR is pathetic and it was a real struggle just to speak to an agent, eventually I got to speak to an agent who confirmed that the account was still active but we I had to speak to cancellation, so they transferred me, went to cancelations and spoke to another very rude agent who eventually dropped the call, I called back went through the same process just to be told I have to speak to the legal department, this is where I completely lost it, the legal consultant could almost not speak English she then kept repeating that they are waiting for the debit order to clear that went off the 27th of March????? we are in August already!!!!!! No debit order should have gone off as I paid the full settlement to Vodacom, she then said we must go back to cancellations and I should ask them to escalate the matter before I can get a letter.. So many empty promises where I got promised the letter will be available the following day I just had to call back, pathetic service. This has been going on for a more than a week and I am no closer to getting my damn letter. I need a senior manager to give me a call because whenever I ask to speak to a manager there is no one available and the team leader is just a pathetic as the agent.. There is no urgency ,integrity or honesty and your call center agents are seriously damaging the brand. I am not one to complain on social media but I am desperate to get contacted by someone that really cares for the customer and want to resolve an issue first time around. I would appreciate the call ASAP</p>