MS
Mandla S
1 reviews | Active since Sept 2024
30 Mar 2026, 22:26
********** about 700gb of data by Vodacom
On 28 March 2026 I upgraded my expiring contract which had about 700gb of data. I asked the Vodacom agent by the name of Thabile from the retentions department and was told that the existing data will not be taken away until it expires. Once the upgrade was finished my data balance was less than 10gb. On telephonic enquiry on 30 March 2026, I was told that the data i had has been forfeited which was what I asked about and got told it is not going to happen. Now my family is our of data because of Thabile, the Vodacom lying agent.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
31 Mar 2026, 07:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Mar 2026, 07:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MS
Mandla S's updateReviewer Update
08 Apr 2026, 20:52It is very clear to me that your dishonest employees are more important that your customers which is why you ignore customers. I hope that you do not regret that.
MS
Mandla S's update08 Apr 2026, 20:52
Reviewer Update
It is very clear to me that your dishonest employees are more important that your customers which is why you ignore customers. I hope that you do not regret that.