1 reviews | Active since Feb 2017

20 Feb 2017, 15:09

Abosulutly shocking service

<p>I am aplled by the vodacom data store in bayside. I handed my phone in 4 weeks ago to have the screen replaced. Its part of my contract to have one free screen repair within the first year of my vodacom contract. Firstly the consoltant never told me to switch off my ICLOUD the phone had layed in store for a 2 WEEKS and nobody contacted me to inform me this is an issue. To my suprise the joke of a manger told me the phone would be fetched that day!!! it was however not the case i had to return to the store as i had found no job number only to be told to full in another form before the phone would be worked on. I have never in my life received such **** service and i will cancel every single contract i have with vodacom. You are quick to offer contracts but your customer service is up to ****en ****</p>

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Replies (5)
Vodacom
Vodacom's reply20 Feb 2017, 15:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Mar 2017, 11:05
Official

As per the store,problem resolved.

Regards

FM

's update03 Mar 2017, 13:24
Reviewer Update

THE PROBLEM IS FAR FROM RESOLVED !!!!!!!!!

's update03 Mar 2017, 13:24
Reviewer Update

I FETCHED MY PHONE BECAUSE YOUR STORES ARE A JOKE I AM GOIN TO CANCEL ALL MY VODACOM CONTRACTS

's update03 Mar 2017, 13:27
Reviewer Update

Infact i would like o know when vodacom checked with me the customer if the issue was resolved you guys are pathetic !!!!!!!!!!!!!!!!!!!!!!!!!!!!