Abolutely terrible service from Vodacom

I tried to get service from Vodacom online without success. I tried sending an email but received a return that Tobi (a bot) is now the service agent. Tobi is an absolute idiot and still needs lots of learning before being able to adequately fulfil its role. I then tried to call Vodacom but the options provided did not help at all - again referring to Tobi as the ultimate solution. Finally, I tried calling the local "Vodacom Base Station" but no one answered. All I need is my historical statements and purchases but I've now spend more time on this than it did in previous years. I cannot complain about the Vodacom service as there is absolutely none of it!!