NH
Naelah H
1 reviews | Active since Oct 2020
21 Jan 2023, 11:54
Abolish Data Transfer Policy
I tried to email the *** and it keeps replying to me with the same email that i need to email this email address for queries which means Vodacom is not getting my email. My complaint is that I buy data and want to transfer it to another Vodacom number but cannot, because of your policy that it can only be transferred on the last 5 days prior expiry. This policy should be abolished! I BUY DATA! NOT VODACOM! So how can you tell me when I can transfer MY DATA! Your company is a ******* just like this country is ripping us off. CHANGE YOUR POLICY! and I expect a reply from your seniors. If I don't get a reply, I will keep pestering Vodacom until you change this law.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Jan 2023, 16:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Jan 2023, 16:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Jan 2023, 09:20Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Data Bundles can only be transferred on a set number of days before expiry:
https://www.vodacom.co.za/vodacom/terms/data-bundle-terms/data-transfer Regards Consumer Website Team
Data Bundles can only be transferred on a set number of days before expiry:
- Bundles with validities less than 1 day can be transferred immediately
- Bundles with validities greater than 1 day and less than or equal 29 days can only be transferred 3 days or less prior to expiry
- Bundles with validities greater than 29 days can only transferred 5 days or less prior to expiry
https://www.vodacom.co.za/vodacom/terms/data-bundle-terms/data-transfer Regards Consumer Website Team
Best regards,
Vodacom's reply23 Jan 2023, 09:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Data Bundles can only be transferred on a set number of days before expiry:
https://www.vodacom.co.za/vodacom/terms/data-bundle-terms/data-transfer Regards Consumer Website Team
Data Bundles can only be transferred on a set number of days before expiry:
- Bundles with validities less than 1 day can be transferred immediately
- Bundles with validities greater than 1 day and less than or equal 29 days can only be transferred 3 days or less prior to expiry
- Bundles with validities greater than 29 days can only transferred 5 days or less prior to expiry
https://www.vodacom.co.za/vodacom/terms/data-bundle-terms/data-transfer Regards Consumer Website Team
Best regards,
NH
Naelah H's updateReviewer Update
24 Jan 2023, 08:32Good day Vodacom, thank you for your reply but I know all this. I want a data bundle that I can transfer whenever I want as I pay for it and not your company. This is a way of ******ing your customers as you are controlling how we distribute our data. Please revert back to your seniors and advise
NH
Naelah H's update24 Jan 2023, 08:32
Reviewer Update
Good day Vodacom, thank you for your reply but I know all this. I want a data bundle that I can transfer whenever I want as I pay for it and not your company. This is a way of ******ing your customers as you are controlling how we distribute our data. Please revert back to your seniors and advise