Abnormal use of airtime by vodacom

Item: Vodacom
Rating: 1
Author: Xolani R

I would suggest ICASA to intervene about my airtime vodacom uses when my data bundles have depleted, ICASA ruled that telecommunication companies must stop using customer airtime when the data is finished.

Thanks

Helpful (0)

Replies (2)

Vodacom's replyOfficial

04 Jul 2022, 08:20

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply04 Jul 2022, 08:20

Official

Xolani R's updateReviewer Update

05 Jul 2022, 09:13

Vodacom contacted me yesterday, however my problem can't be resolved by Vodacom, that means Vodacom will always use my airtime when I don't have a data as they said it's uncontrollable.

The only solution is to leave Vodacom and choose another network service provider.

Thanks

Xolani R's update05 Jul 2022, 09:13

Reviewer Update