Abigail from VS Unblacklisting giving bad

I am really disappointed the service that Abigail gave me I sent her an email on the 20th of February to unblack list a phone with REF: EC-2164-1P00XG and the she said I should please send her a mOld and closed the ticket. I sent her an email on the 21 Feb and asked her what an mOld of and she didn't respond.

No I realise that at the start that I had used the wrong IME number but I corrected it and she has confirmed it. I have sent her three emails since and she ignores my emails. I even asked her in one of my emails to please I am not happy with this because she could have just called me so that I could explain the confusion and she has still not answered me.

I am not happy with the service that she has given me because this is not what the Vodacom brand stands for.