Abhorrent Vodacom service

The service provided by Vodacom is absolutely abhorrent!

At the end of March I wanted to cancel my contract and was told that I have to wait until the end of June came and then it would be canceled. 1st of July rolls around and I get no data or call minutes, nothing, dololo. So I assume my contract is canceled. At the end of July I try to join a different service provider. On the 1st of August I try to port my number over. This is taking more than three days. I then get a message from Vodacom to inform me that my data is running low and something looks off so I check my balance and I see that I have call minutes and more data all of a sudden for August. How does this happen? No data received for July and then when I want to port forward all of a sudden there is data. Then I see I was also charged for July even though I got nothing? Now I call and find out that the contract was never canceled even though we were assured that it would be canceled end of June. I'm sorry but this is disgusting. Now I'm paying two contracts because why?

Besides this when I called to cancel my contract I was asked why and I said I found a better deal on the phone I wanted somewhere else and the lady said she'd try to find me a better deal so I can stay with Vodacom (why is this only done when I want to leave?) Then said she couldn't help me. While I was still with Vodacom I would switch data off for non essential apps and it was switched off for wifi assist and at home I was always connected to the wifi. I would close all my apps, go to bed and then wake up to a message that said my data had been depleted. How??? And by whom?? My data is being ******! And then in July I'm charged for data I didn't even receive! So I'm told that you can't help me, my data isn't being ****** and but your happy to take my money but not provide me with any services. And now when I want to leave I need to put up with even more bad service. I am beyond livid. I've been a loyal customer for over 10 years but my business and loyalty mean nothing and I feel that is unacceptable.