ABHORRENT SERVICE FROM VODASHOP TOKAI MANAGER

<p>I signed up for a new contract at Vodashop Blue Route on the 6th September 2016. This was for 5GB of data x 24 months and included a wifi modem. The assistant assured me that the contract would be activated after 48 hours.</p> <p>After a week of waiting and following up both telephonically and in store, i still had no working contract. This continued to be the case even after the debit order for the first month went off my bank account on the 16th September. At this stage I had started speaking to the store manager, who agreed to do a dealer cancellation, when it became clear that this was a problem that he could not solve.</p> <p>On the 28th September 2016 i met with him in store where he accepted my unused wifi modem and agreed to cancel the contract and refund the money that was deducted from my account.</p> <p>I then heard nothing further from him with regard to the refund or confirmation of the cancellation of the contract.</p> <p>To my surprise, my bank account was debited again on the 27th October 2016. It then took a considerable amount of days before I finally had confirmation from Vodacom that the contract had been cancelled, on the 11th November 2016.</p> <p>To date, I have yet to receive my refund from VodaShop Blue Route Tokai, and my attempts to retrieve what is owed to me has been met with frequent:</p> <p>- no responses to messages sent to the manager</p> <p>- apparent lack of urgency to provide feedback wrt my constant queries</p> <p>- general unprofessionalism with regard to the merits of this case</p> <p> </p> <p>I have now given up contacting Vodashop Blue Route Tokai, or its manager due to the unfair level of frustration I have had to endure. It is clear that in order for me to get back my money, I will need to seek help from other sources.</p> <p>Vodacom......SA's BEST network??? </p> <p> </p> <p> </p>