Abhorrent service from one of the leading cellphones companies on the country

I was called on the 2/3 Nov by a Vodacom consultant to migrate a line. On the 4/5 I was informed that the migration I did was incorrect. I called Vodacom on the 7 and was informed that it takes 48hrs dor the cancellation. On the 10 I called to find out if the matter was settled and was informed that nothing was done and then i had to explain the whole situation again. Make note that it was well in the 14 days cooling period timeline. I spoke to Amanda Ndabele and she told me that she will escalate the cancellation because I have been calling and no one was assisting me. She told me that someone from Vodacom will contact me about the cancellation, yet none of that was done. I assumed that everything was done, more fool me for thinking that Vodacom will actually assit. On the 30 I called to get a quote to pay up my handset and found that the migration was still active and that no one at Vodacom even acceded to my request. I find this service abhorrent. I made numerous calls to have this matter settled yet not one person did anything. Yesterday I was told that if I cancel the migration I will be charged a penalty, can you imagine. I call on time, Vodacom doesn't do their work correctly and I get shaft by being charged a penalty. Vodacom states that all calls are recorded so there are my calls on the sever which will Cleary state that I called to cancel but Vodacom didn't do their job properly. This is the type of awful service that Vodacom is now giving to their customers and I find it unacceptable. This is not the first time that Vodacom service has impacted me. I have being a loyal vodacom customer for over 10 years but now I'll just wait for my contracts to come up for renewal and then start cancelling them. I asked for a service ref number but didn't get one. Why allow such unacceptable service to be given to your customers. There is no way to get a reference number, there is no email address that I can use for my cancellations so that I have further proof when making a request and to make matters worse you dial one dept for help and they shunt you to after sales, cancellations and then customer service. It's like Vodacom wants the customers to get fed up with this rigmarol and just end the call thereby allowing things like cancellations and stuff to not happen sticking the customer with a product that they no longer want and with a further 2 year contract. Now I'm stuck with sometthing that i did my level best to cancel and for what so that vodacom can line their pockets, like i said patheic. I'm sure that nothing will still be done about this, there will be excuses (if im lucky) and the whole matter will be swept under the rug, after all Vodacom will still get their money. The number is question is ***