TH
Tanya H

1 reviews | Active since May 2016

02 Dec 2024, 09:34

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A delivery from Vodacom was meant to take place last week, the consultant advised that Skynet would contact me a day before to set up a delivery time, needless to say that never happened, when the driver called, I was not home to accept the delivery, so I requested it to be rescheduled for the Friday, I called the call centre copious amounts of times to ensure that the delivery happens last friday, once again, nothing happened, this morning when I contacted Skynet, they set my delivery to collection. Their whatsapp line is terrible, their call centre is even worse. I have now been on the line for almost 20 minutes waiting for someone to answer the line.

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Replies (2)
Vodacom
Vodacom's reply02 Dec 2024, 10:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TH
Tanya H's update04 Dec 2024, 13:51
Reviewer Update
I received a call from a lovely lady day before yesterday, however I still have not received feedback as to where my package is, nor have I received feedback about when it will be delivered.