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In 2024, I took a contract with you for two IPhone 15 for the price of 1700, upon signing my contract I asked the agent who sold me the phones if there would be any additional charges other than the 1700 to which she told me there only additional charges would be 220 for the activation of my SIM cards and 115 per device for insurance. To my surprise when the first debit order came I was charged almost 2300 which is what I’ve been paying this whole time, I called the customer care line to find out what can be done to reduce this as it’s too much and was not explained to me, and I’m being told that I have to pay almost R3000 to downgrade my package, this was not explained to me at the point of sale, I was not even given the options to pick from at the point of sale. I was under the impression that I would be paying for insurance and my devices. Please help me out with this.It is my understanding that the seller needs to make sure that the client understands exactly what they are selling to them and make sure that there are no hidden costs that the customer is not aware of in order for them to budget accordingly. This was not followed with me.