*******

I am extremely disappointed with Vodacom’s handling of my account.

I cancelled two contracts at the beginning of July, yet today, 2 September, Vodacom has STILL deducted the full amount from my account.

Please explain to me how this is acceptable?

I cancelled these contracts almost two months ago, and I have now been charged for services that I no longer have. At this point, it honestly feels like I am being ******.

I would therefore like the full amount deducted incorrectly to be refunded immediately. I also expect written confirmation that both contracts have been cancelled and that no further deductions will be made.

I have been patient enough. Please resolve this matter urgently and confirm when I can expect my money back.