SB
Suzanne B

1 reviews | Active since Mar 2021

10 Nov 2023, 11:21

*******

I have had it with Vodacom. So in August I was forced to turn to Hello Peter because of their incompetence in cancelling two of my numbers. Now because of their incompetence they have taken monies paid for my ongoing accounts and allocated it to the amount they should have credited because of their incompetence and they now say I am in arrears with my ongoing accounts. I have phoned the accounts department multiple times and it is ignored. This morning I phoned again twice and all they do is redirect me from accounts to customer care. I find this highly unacceptable and would recommend no one to ever take out a Vodacom contract. They rip you off because half of the time their agents have no clue what they are doing. If I could I would immediately cancel my last two contract numbers as well.

0
Replies (2)
Vodacom
Vodacom's reply10 Nov 2023, 12:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
SB
Suzanne B's update10 Nov 2023, 14:02
Reviewer Update
So they called me to basically just say they right I'm wrong. Funny how previously I was told if they did not botch cancelation up in the first place my last payment would of been in August. Well Vodacom I don't have time to argue with each of your people calling to say I owe you money so just send me the documents I requested as well as all the recordings of my calls since June.