A2-B264-OZ5157 Unresolved data credit

I bought double data via your app and havent received the outstanding data. Yet you hurried to close the ticket, after claiming to have credited my account, which I havent received. All this after I spent the whole day on the phone with you over the past 2 days. Dear Customer, kindly be advised your account has been credited with 5GIG. It will reflect shortly.Thank you. Kind regards, Vodacom Customer Care Zinzi George. It hasnt reflected and yet you hurried to send this. Dear Vodacom Customer. Your service ticket with reference number A2-B264-OZ5157 has been closed. Thank you Vodacom. How do you close a ticket without checking if this has been resolved? And then you have the decency to send me a questionnaire rating your service? When am I getting my data? Thats all I want until I switch networks.