MS
Muzzammil S

1 reviews | Active since Aug 2023

24 Aug 2023, 08:15

*****

The ***** department is useless. I am not even a vodacom customer yet an employee used my name to open an account don't ask me how they got my bank account details also. So I did half the job for them.... In order to take out a contract u need the following : identity document, proof of address, proof of bank and 3 months bank statement. All of which was not given. I even helped to identify the sales agent as well as the place where this contract was taken out and gave them that information but almost 2 weeks later after many emails still no response. I cannot apply for finance or even insurance because by me stopping this debit order I am under credit review. This company is really not worth it they have been a thorn in my side for the past 2 weeks.

0
Replies (1)
Vodacom
Vodacom's reply24 Aug 2023, 10:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team