A Zero star rating is one too many

I would give a zero star rating if I could.

I have been trying to upgrade my contract since October 2021. Vodacom ‘prides’ itself in matching any competitors deals as it is no secret that Vodacom is the most expensive provider at the moment.

I have provided numerous options that were available and spoke to at least 5 consultants, each promising to come back to me with a suitable offer. Instead, I never heard back from them and upon making a follow up, i was informed that either the call was not logged as there is no record of my query or that the call recording was not available.

I then received a call from a manager by the name of Riaz. I informed him of the offer I was interested in but according to him the particular offer was a “downgrade” and he counter offered with a contract bundle that offered less then what I had requested but was double the price. I informed Riaz that such an offer was unacceptable as it seemed as if he was trying to confuse me into accepting a questionable offer. Riaz promised to call me back as it was Friday afternoon, I allowed him the option to call me back. As expected, Riaz has not called me back and this was a number of weeks ago. I even went as far as to inform him that I know he will not call me back.

Suffice to say that all the options which were suitable to me have now expired.

At this point I’m not sure that I want to stay as a Vodacom subscriber despite being a loyal customer for approximately 20 years.