A Year of Frustration and Deception – I Want Out

My experience with Vodacom over the past year has been a nightmare. Everything went downhill after I upgraded all four of my contracts in 2024. Since then, it’s been endless back-and-forth, unresolved complaints, and zero accountability.

I’ve sent multiple emails requesting settlement amounts so I can cancel my contracts and move on, but no one ever responds. In May, a Vodacom agent called and offered me a R50 reduction on three contracts with a few extra minutes and data. I confirmed several times during that call—which I recorded—that I would be paying R50 less. Only to discover now that she migrated me to a more expensive package, and I’m stuck with a much higher bill.

This is dishonest and unacceptable. I’ve had enough of Vodacom’s incompetence and misleading practices. I will be taking this further with the National Consumer Commission and ICASA. The stress they have caused is beyond reason.

All I want is to receive my settlement amounts and cancel these contracts. Vodacom has lost a loyal customer for good.