A YEAR LATER & THE PROBLEM IS STILL NOT RESOLVED!!

I am sick and tired of Vodacom's pathetic service. Since around October last year (yes 2014!) I have phoned customer care several times to email me my statements. The last I spoke to Karabo on 1 October 2015. Each time I was told that it has been activated on the system and that I will get it the following month. I have phoned several times throughout the year and each time I have to ask the agent to email me statements for the last few months. How hard is it for you to do something so simple??? I am beyond frustrated with this kind of pathetic service. For a year now I neither get statements by post or by email, so I basically have no idea what I am paying for. I had 4 contracts with Vodacom but now I am absolutely fed-up. I have already cancelled 2 of my contracts and in a few months time I am going to cancel the 3rd one as well once it ends. And the last one I will cancel at the beginning of 2017 when it ends. I do not want ANY dealings with Vodacom, because they do not know the meaning of customer service. And I will let people I know about your pathetic service so that others don't make the same mistake I did and sign a contract with Vodacom.