A year later still no resolution

Absolutely appalled by Vodacom's service. More than a year later, there is still no resolution to a billing dispute that I have raised repeatedly. I have even had to escalate the matter to the Ombudsman in an attempt to get it resolved.

I cancelled an online upgrade within 24 hours, yet Vodacom failed to record the cancellation on their system. Despite never receiving any device or package, I have continued to be charged.

In addition, I was charged for a data subscription for three consecutive months that exceeded the agreed contract amount and, to my knowledge, was never authorised or signed for.

Trying to get assistance from Vodacom's call centre has been a complete waste of time. I am constantly transferred from one department to another, with nobody able to assist. Service tickets are opened, but no feedback or resolution is ever provided.

After more than a year of chasing this matter, I am extremely disappointed by the lack of accountability, communication, and customer service.