BvdM
Beverley van der Merwe

1 reviews | Active since Mar 2009

07 Jul 2015, 21:20

A year later and still no improvement on signal

A year ago I logged a call (9th of July 2014) for the following issue which was responded to though unfortunately not honoured. At the time I was told that the budget for the beacon to be installed at the water tower in Midrand had been approved though the representative could not confirm exactly when it would be installed.<br> <br> Have been paying Telkom R399 a month to have internet<br> <br> Last years report I sent is as follows:<br> Headline: POOR SIGNAL/RECEPTION IN MIDRAND<br> I have 4 accounts with Vodacom and spend R2,800 monthly (as an estimated average) yet have constant poor reception/signal in Midrand as has been the case for several years now.<br> <br> I live close to Vodaworld (hence am not in some obscure, remote area) and constantly struggle with signal. This has become so unacceptable that I have gone so far as to sign up with Telkom Mobile in an attempt to remedy but have an issue that I need to pay yet again for something I am already paying for.<br> <br> As far as I am concerned, if clients are unable to utilise the technology particularly in major cities in South Africa, Vodacom should provide boosters at no additional cost to the consumer considering the spend in order to remedy

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Replies (1)
Vodacom
Vodacom's reply08 Jul 2015, 07:26
Official
Hello bevvan,

We have escalated your query to our Network coordinator for your region. You will be contacted shortly to be advised.

Kind regards
Maxwell Cloete