AG
Andrew G
1 reviews | Active since Apr 2015
10 May 2021, 09:40
A winning don't care attitude.
Edge and 2G most of every 24 hours for the past 3 weeks now. Signal drops and takes 1 or 2 hours to come back. On Edge there is no internet access. I will not be renewing my second contract with Vodacom when it falls due later this year. Instead, as I have done with my business, I will move to the stabilty and security of MTN. Thank you for your ****ulous customer service and don't-care attitude. It is a winner!!
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Replies (2)
Vodacom's replyOfficial
10 May 2021, 12:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 May 2021, 12:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AG
Andrew G's updateReviewer Update
12 May 2021, 08:54Vodacom has been talking about a new site in this area for the past 5 years. So best - if you are unable to confirm anything (due to 3rd party involvement, or as it appears, lack of involvement) - that you refund your clients in the area for your lack of service. Free airtime and free data are not an option, as you clearly don't have the capacity to provide a service.
AG
Andrew G's update12 May 2021, 08:54
Reviewer Update
Vodacom has been talking about a new site in this area for the past 5 years. So best - if you are unable to confirm anything (due to 3rd party involvement, or as it appears, lack of involvement) - that you refund your clients in the area for your lack of service. Free airtime and free data are not an option, as you clearly don't have the capacity to provide a service.