A whole month's struggle for R30 voucher, Do better vodacom

On the 15/09 my partner won R30 voucher on the vodapay. The showed that is was a shareable voucher which he share with me, voucher was shared successfully and smses received by both number. Voucher did not work on my vodapay and contact vodapay via Facebook. Troubleshooting was done with me and I provided screenshots as requested. A service request was logged and I waited.

After 7 working days I sent a message requesting feedback and was told they are still working on this. On the 07/10 I received an sms saying service request has been closed without anyone contacting me. I sent a message on Facebook asking clarity on the sms, where I was told that voucher had been manually added, there was no voucher I even asked where to check for it maybe I was checking in the wrong place. I was told they will be getting back to me. Up until yesterday we're I received a call and email from Siya Mdlalose stating that after his investigation he has concluded that the voucher is not shareable I questioned him on the call and he couldn't give me any answers I rep**** to his email with screenshot and still no response. Today on Facebook I even requested callback no1 did.

I am still waiting for the R30 voucher because everyone is failing to show me how they came about their conclusions which I provided screenshots and proof.