A whole month and still waiting for my phone!!!!

I app**** for a new contract on 13 10.2024 it is Novemeber and i still did not receive my phone i did the whole process, confirmed the debit order mandate, received an invoice from vodacom and everytime i call they put me through to 4 consultants because they cant find my file! Then finally someone helps and says its at dispatch there is a hold up there!! What circus are you guys running? Bad service is an understatement!!!!!!!!