A week without internet
I've been without internet for exactly a week now. My account is not in arrears. Vodacom is unable to resolve the issue and won't release the line immediately now that I have cancelled my contract.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Nov 2024, 13:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Nov 2024, 13:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
's updateReviewer Update
29 Nov 2024, 14:07Thank you. I'm desparate
's update29 Nov 2024, 14:07
Reviewer Update
Thank you. I'm desparate
's updateReviewer Update
29 Nov 2024, 17:00Dear Vodacom. Thanks for the follow-up call. I'm still unable to connect.
's update29 Nov 2024, 17:00
Reviewer Update
Dear Vodacom. Thanks for the follow-up call. I'm still unable to connect.