A week to receive a replacement phone?
<p>Vodacom has had my phone since 13 March. The replacement phone left your Advanced Repair Centre last week Wednesday but it's still not available for me to collect at the Canal Walk Vodacom Repairs Centre. What's up???!!!</p> <p> </p> <p>This is taking way tooooooo long. My job number is ********** 1.</p> <p> </p> <p> In fact, I received an SMS on Tuesday last week to say that the phone had been exchanged and despatched yet it only left the centre on Wednesday evenong!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
The reported instance has been reviewed and addressed.
Kindly refer to our recent consultation for detail.
Best regards
Elroy
The reported instance has been reviewed and addressed.
Kindly refer to our recent consultation for detail.
Best regards
Elroy