PR
Paul R

1 reviews | Active since Dec 2009

08 May 2015, 16:49

A week to port to VC

I am unimpressed with VC porting process as a whole, i app**** Monday 4 May to port my MTN prepaid sim to VC and its still not done, scheduled to only maybe go through next Monday 11 May, maybe. First a problem pulling the number over, then a sim card issue, every time i have to wait 24h to see if maybe it will go through but nothing on the morning.<br> <br> I have done two trips to Clearwater Mall, my petrol, my parking fees, countless calls and emails to the store. Although they've been very helpful a week later i am still not a VC customer. I am hoping that Monday there is not another issue.<br> <br> I expect VC to compensate me for my costs and time in trying to become your customer.

0
Replies (1)
Vodacom
Vodacom's reply09 May 2015, 08:31
Official
Hello Polish,

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards
Consumer Website Team