1 reviews | Active since Oct 2012
a week plus mission and still no solution
<p>with the recent poor service from vodacom i opted not to upgrade but rather asked for termination of my contract but to keep my number for porting. this was on the 29th of Novemeber instructions from vodacom this will happen on the 30th i should wait for an sms and then port,Phone signal was only lost on Saturday on Monday i took out a bew contract with cell c to prot my number only to find that vodacom had not released my number. I then recontacted voda on Tuesday and was told oh they did not follow the instructions and needed to reactivate then change to pay as u go. i must turn off my phone and wait for an sms. its nopw thursday after more calls being pushed from plaar to post going form cancellations to porting to solutions where there appears to be no solutions i still do not have my cell number. Solutions promised to call me after 8.30 this morning i called then 23 minutes wait with voice prompts i am then told this has been escalated last evening so i just need to wait, the 29th till the 8th and still no access to a number how much longer do i need to wait for this think my patience is long gone.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
